This privacy notice was updated on 4 May 2018
Heliex Power Ltd is committed to protecting your privacy and any data that we collect concerning you, whether you’re a customer or interested in our products and services.
This privacy notice allows you to better understand the principles of data protection applied by Heliex Power.
We invite you to read it before submitting your personal data.
Heliex Power Ltd registered office and contact details:
Heliex Power Ltd
Kelvin Building, Bramah Avenue,
Scottish Enterprise Technology Park,
Tel: +44 (0)1355 233127
Updates to the Privacy Notice
This privacy notice may be updated at any time by Heliex Power. The date of the most recent revision will appear on this page.
We suggest that you refer to it on a regular basis and contact us on the details above with any questions about it.
Using this website
Please note that by using the website www.heliexpower.com you authorise Heliex Power to collect, record, organise, store, use and/or transfer your personal data according to this privacy notice.
2. When does Heliex Power collect your information?
We collect personal information from you when:
you visit our website;
you complete the ‘contact us form’ on our website;
you subscribe to our newsletter;
you contact us by telephone, email or through our website when you submit a product information request or contact customer service
you have given your consent to third parties to send us information about you
3. What information does Heliex Power collect about you?
We consider that all information that could identify you directly or indirectly as personal information.
We may mainly collect the following personal information:
Information about your identity, including your last name, first names, business address, telephone number, business email addresses.
Technical information, including your IP address or information about how your device navigates through our website for Google Analytics.
4. Why is your personal information collected?
Personal information may be collected for the following legitimate business purposes, which include:
Customer Relationship Management (CRM);
Providing you with relevant communications on our products and services;
Market analysis and timing (profiling based on your purchasing behaviour, preferences and interests, analyses while navigating through our website, statistics, reporting, etc.;)
When appropriate, prevention and fraud detection;
Managing your request (complaints, right to access, rectify, oppose and remove, etc.); This processing is necessary to process your request.
5. Does Heliex Power disclose your personal information?
We never share your personal information with other companies for marketing purposes.
The personal information that we collect about you is intended for Heliex Power and are may be communicated to Heliex Power channel partners and service providers chosen for their expertise and reliability and acting on our behalf and at our direction (IT providers, customer service, delivery, etc.).
We authorise these service providers to use your personal information only to the extent necessary to perform services on our behalf or to comply with legal requirements and we strive to ensure that your personal information is always protected.
These third parties may be located in or outside the European Economic Area (EEA), including in countries that do not provide the same level of data protection as in your country of residence. In such a case, we will ensure either:
to obtain your unambiguous consent to share your personal information with these third parties,
to enter into appropriate data transfer agreements conforming to the Standard Model Clauses established by the European Commission, to comply with Binding Corporate Rules (BCR) approved by competent authorities.
Finally, we may also transmit your personal information to local authorities if required by law or as part of an investigation and in accordance with local regulations.
6. How will Heliex Power protect the information about you?
Heliex Power takes appropriate technical and organisational measures, in relation to the nature of data and risks, to preserve the security and confidentiality of your personal information and to prevent them from being deformed, damaged or transmitted to any unauthorised parties.
This may include practices such as retaining your personal information on a secure server protected by a firewall, the transmission of sensitive information using a secure encryption protocol (Protocol SSL), internal reviews of our practices and privacy policies and implementation of physical security measures to protect against unauthorised access.
Your internet browser has the in-built facility for storing small files known as ‘cookies,’ which hold information that allows a website to recognise you as a user.
Our website takes advantage of this facility to enhance your experience. We use a number of these cookies for analytical purposes using Google Analytics.
Google Analytics cookies
Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source and to analyse how the content of their website is viewed and navigated.
This allows optimisation of the content and pages on heliexpower.com and the marketing campaigns that drive traffic to the website.
Google Analytics doesn’t store any personal information about website visitors but does use persistent cookies to identify repeat visitors.
You may universally opt out of all Google Analytics tracking used by all websites by visiting the following URL: https://tools.google.com/dlpage/gaoptout
8. How long do we keep your personal data for?
We strive to keep your personal information only for the time necessary for the purposes set out in this privacy notice and in accordance with the provisions in force.
Customer data will be kept for the lifecycle of a machine, which is up to 25 years.
Prospect data will be kept for five years from the date of collection or after the last contact or the end of the commercial relationship unless opposed by you.
At the end of this five-year period, we may make contact with you again in order to find out whether or not you wish to continue to receive marketing approaches.
If no clear positive answer is given from you, your data will be deleted or archived in accordance with the provisions in force.
Data to prove a right or a contract or kept under compliance with a legal obligation can be archived in accordance with the provisions in force.
9. What are your rights regarding your personal data and how to contact us?
If you give us your email address, phone number or mailing address, you may receive emails, calls or periodic messages from us about our products, services or upcoming events.
We also operate a mailing list that you are signed up to automatically if you purchase from us.
You may sign up to this by ‘opting in,’ using the sign-up form on our website or following the link to sign up after sending us a product information request.
You can unsubscribe from our mailing lists at any time by contacting us on the details below or by following the link "unsubscribe" contained in each of our email newsletters.
In accordance with the provisions in force, you have the right to access, rectify, limit, oppose and delete personal information about you.
You can also withdraw your consent at any time. To exercise these rights, you must send us a request:
By E-mail to email@example.com
By writing to the following address:
Heliex Power Ltd
Kelvin Building, Bramah Avenue,
Scottish Enterprise Technology Park,
You will be informed of the actions to be taken as soon as possible and in any case no later than one month after your request. However, we reserve the right not to respond to manifestly unfounded or excessive requests.
In accordance with the provisions in force, you can also file a complaint with the competent authority responsible for data protection or lodge an appeal if your data are misused.
Please contact us if you have any questions or comments in connection with this privacy notice.
Changes to our Privacy Notice
As we strive to improve our products and services, we may revise our privacy notice from time to time.
We encourage you to periodically consult this privacy notice.
If there are updates, they will be posted to this Privacy page on our website along with the effective date of the revision.
In the event of any significant changes to our privacy notice, Heliex Power will notify affected customers by E-mail.
If you have any questions or comments relating to our privacy notice, please do not hesitate to contact us.